This review only reflects my personal experience with them and should not be used as an "ends all" review as I am sure there are other people out there have had different experiences with this shop.
Side Note: JDMSpeedWorks is located in California and I live in Oklahoma.
The Product: Used Authentic Mugen DC Front Bumper from them about one month ago. Actual product below.
Before the purchase, the communications was pretty good. We communicated thru honda-tech PM system. We would send PMs back and forth about prices and better quality pics. All the high resolution pictures looked great. All was good and normal. Then I agreed to a price and they sent me a paypal quote for purchase and I paid that as soon as they sent the quote. They confirm payment in the next couple of hours. They also said tracking numbers will be emailed once the item ships. I was super happy at this point because i just bought a rare item. :0
For the next three days; no communications. I asked for a tracking numbers and no response. I asked again and no response. So I figured no big deal, it's only been three days and that's usually normal for any business to ship.
Two weeks pass with no status updates on shipping. Now I am feeling a little worried about be scammed. Who wouldn't? So I sent another PM wanting either the tracking number or i will file a claim with paypal. Then finally I get a pm back saying that they been busy and will ship out in the next couple of days. At this point i was like "???? what kinda of customer service is this?" seems like you have to threaten them a little for results.
The next day, my bumper was shipped.
When the bumper came in, I was pretty disappointed with bubble wrap job. Bumper cam wrapped and not in any box or protective structure of any type. I use to work in shipping for a company and this was not acceptable; there was only three layers of thin bubble wrap around a fiberglass bumper. Usually, we would wrap at least 6 layers if it wasn't going in a box. The other thing is this wasn't just another piece of "Ebay" cheap fiberglass, this was an authentic Mugen front bumper! Which I consider to be a collectable rare item. If it breaks during shipping you can not simply replace it another one on the shelf. These bumper have been discontinued from Mugen. Good thing nothing happened to the bumper during shipping or else things would of gotten much uglier from there. As you can see above the bumper is safe and sound. I just felt that there should have been more care in the packaging of this product because i feel that i lucked out and had no damage. But someone else might not be so lucky.
Product description to what showed up: The shop's pictures were exactly what i saw after unwrapping the bubble wrap. two thumbs up.
Shop Customer Service: two thumbs down.
So with everything put considered, I would say it was a bad experience. I value customer service before and after a sale. I put customer service and product quality at the same level of importance.
Would i buy from them again? Most likely not.
-99 DC Project Car- street/track car - F2K Turbo
-2001 AP1 - given away, still see it everyday
-2008 FA lx- beater, A to B & back
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